This English text is a translation provided for information purposes only. In the event of any discrepancy, the Spanish version (Condiciones del servicio) shall prevail.
1. Bookings
Bookings can be made online on the Book page, or requested by phone, WhatsApp, email or the contact form. Online bookings require at least 36 hours' notice; for services with less notice, please contact us by phone or WhatsApp.
An online booking is confirmed once payment has been completed and the customer receives the confirmation email with their reference number. The customer is responsible for providing correct details (date, time, flight number, addresses, number of passengers, child seats and luggage).
For return bookings, the return journey runs from the outbound destination to the outbound pick-up point. If the points are different, two separate bookings must be made.
2. Price and payment
The price is fixed per vehicle and includes the driver, fuel, tolls, passenger insurance and the maximum luggage allowance stated for each vehicle. Baby seats and boosters carry a supplement of €5 each per journey and are only available in the Mini Van. For online bookings, the price is calculated according to the road route between the points given and is shown before payment. Special or bulky luggage must be declared when booking.
Online bookings are paid in full in advance via PayPal, either with a PayPal account or with a debit or credit card. Málaga Transfers Services never stores card details.
3. Waiting time
For airport pick-ups, the flight is tracked and a complimentary waiting time of 60 minutes from the actual landing time is included. For all other pick-ups, the complimentary waiting time is 15 minutes from the agreed time. Additional waiting time may be charged, subject to prior notice to the customer.
4. Changes, cancellations and refunds
Changes and cancellations notified at least 24 hours before the service are free of charge: the full amount is refunded via the same payment method. Cancellations with less notice, or failure by the customer to show up without notice, will not be eligible for a refund. To change or cancel, reply to the confirmation email or contact us quoting your reference number.
In accordance with Article 103(l) of Spanish Royal Legislative Decree 1/2007, the right of withdrawal does not apply to transport services with a specific date of performance, without prejudice to the cancellation policy above.
5. Minors and child seats
In accordance with current regulations, minors must travel with the appropriate child restraint system. When booking, the customer must state the age and weight of each minor so that the vehicle carries the necessary seats.
6. Conduct on board
Smoking and drinking alcohol are not permitted in the vehicle. Any damage or exceptional soiling caused by passengers may be charged to the customer.
7. Liability
Málaga Transfers Services is not liable for delays caused by circumstances beyond its control (exceptional traffic, accidents, road closures, weather events or decisions by the authorities), although it will do everything within its power to minimise their impact.
8. Complaints
Any complaint may be sent to info@malagatransfersservices.com. Official complaint forms (hojas de reclamaciones) are available to consumers in accordance with the regulations of the Andalusian Regional Government (Junta de Andalucía).